The Village's Water Department is located next to Village Hall.
Hours: 7AM - 3PM
Monday - Friday
811 Route 208
P.O. Box 295
Blooming Grove, NY 10914
Phone: (845) 783-4622
Fax: (845) 782-2601
About Our Department
Our department operates and maintains five (5) municipal water wells, four (4) pump stations, seven (7) water storage tanks, and approximately 20 miles of water main in addition to reading water meters and billing the same. Our water department is on call twenty four (24) hours a day and seven (7) days a week all year long.
Frequently Asked Questions
Is the water safe to drink?
Yes. The water is safe to drink in the Village of South Blooming Grove. It's tested regularly in accordance with NYS standards.
Why is my water bill so high? How can I possibly use such a large amount of water?
You may have a water leak, dripping faucet, leak in the toilet, or your water softener could be stuck in the backwash cycle. You may still have a older style toilet that can use up to five (5) gallons for every flush. A drippy faucet can waste approximately 1600 gallons a years. Water consumption is also increased substantially during the hot days of summer when many homeowners water their lawns. You may have topped off your pool. Topping off your pool can use up to 5,000 gallons on average, depending on the size of your pool. Water conservation is urged. Please make every effort to have all leaks repaired.
When and how often are the water meters read?
Water meters are read four times a year, with water bills being sent out in April, July, October and weather permitting, January. If the water bills are not paid by November 1st, they will be relevied on your next property tax bill in January.
Who do I call to arrange for my service to be turned off or turned back on?
Please call the Village office at (845)-782-2600 to arrange for your service to be turned off or on. A $75.00 charge will be levied on your next quarterly water bill for this service.
Should I turn off my water when I go down south for the winter?
Yes. We recommend that you arrange for your water service to be turned off during any extended vacation of leave from your home. During the winter months we have been called out to homes that water pipes have frozen then burst causing the loss of thousands of gallons of water and extensive damage to the homes. Please call us to arrange for your service to be turned off at (845)-782-2600.
Are the operators of the Village's Water Department Village Employees?
No. The operators of the Village's Municipal Water System are a contractual private company. They provide their own vehicles and tools to make the necessary repairs and conduct the daily maintenance. The Village supplies the necessary supplies.
Are the Water Meter Readers Village employees?
No. The Water Meter Readers are independent sub-contractors of the private company that operates our Water System. When they are entering your property to read the meter they should always identify themselves.
When will I receive my bills?
- Residential and some commercial customers can expect to receive a bill from the village approximately every three months.
- Depending on the date you moved into the property as well as our meter reading schedule, your first bill may contain charges for only a portion of the initial three-month period you occupied the premises. Then bills will be mailed quarterly.
What options are available for paying my bills?
Bills can be paid by mail or in person from 9:00 a.m. to 3:00 p.m. at Village Hall at 811 Route 208, next door to the Fire House and behind the Provident Bank, near the intersection of 208 and Sgt Matt Kelly Square. After 3 p.m. on weekdays, weekends, or holidays, our “mailbox” is available for after hour’s payments. The mailbox is located in front of the Village.
Our mailing address is:
Village of South Blooming Grove
Attn: Village Clerk
P.O. Box 295
Blooming Grove, New York 10914
How do you determine how much water service I've used and how much to charge me?
Your bills are based on the amount of water that passed through your meter since the last billing period. The village’s rate structure is designed to encourage and reward water conservation. The rate is based on a sliding scale per 1,000 gallons of water used. Customers who use more water are charged at higher rates, and those who use less water are charged at lower rates. The village is by no means alone in having a conservation-based rate structure. In fact, about half of the water in the Northeastern United States now uses a rate structure that promotes conservation. Our rate structure, which was implemented on January 1, 2008, was largely the result of the recommendations of the NYS and Orange County Department of Health.
The water on your bill depends upon the amount of water you use and what we call your Average Daily Consumption or ADC. To calculate your ADC, divide the total gallons used by the number of days in the billing period. According to studies, an individual in our service area typically uses about 70 gallons of water every day. If the amount of water you've used in a quarter varies dramatically from how much you used in prior billing cycles during the same season, we'll alert you in the message portion of your bill.
Responsibility for repairs to water laterals / lines:
The South Blooming Grove Water & Sewer Dept. will occasionally receive calls asking where the line of responsibility is drawn in terms of repairs to water service laterals. We have put together a diagram to help should the question ever arise for you. As always, feel free to contact the South Blooming Grove Water & Sewer Dept. if we could be of any further assistance. We can be reached at 845-783-4622 or email@example.com
Water Service Laterals
If the water service lateral between your home/business and the water main begins to leak or breaks due to aging or the natural effects of seasonal changes, the responsibility for the repairs to the lateral lies with the home or business owner. If the leak or break occurs in the water main, the responsibility for the repairs lies with the Village.
Please refer to the illustrations below showing the sewer & water laterals (or lines):
BELOW SHOWS THE VILLAGE'S RESPONSIBILITY AS THE BLUE COLORED WATER MAIN. THE WHITE WATER LATERAL (OR LINE) IS THE RESPONSIBILITY OF THE PROPERTY / HOME OWNER.
ABOVE SHOWS THE VILLAGE'S RESPONSIBILITY AS THE BLUE COLORED WATER MAIN. THE RED WATER LATERAL (OR LINE) IS THE RESPONSIBILITY OF THE PROPERTY / HOME OWNER.
During our budget-approval process, the Village of South Blooming Grove Board of Trustees approves the rates. Public hearings on our proposed budgets are held each year before November 30, and any changes take effect on January 1. If you want more information about the hearing process or the public hearing schedule and locations, please contact the Village Clerk’s office at (845) 782–2600.
Why did I receive an estimated bill?
- An estimated bill is automatically generated by our computerized billing system when circumstances such as: inclement weather; inaccessible or obstructed equipment, locked gates, or no one at home, malfunction to our remote reader, (to name a few reasons) prohibit our water meter readers from obtaining an actual meter reading. We also estimate usage when there are questionable changes in current consumption compared to historical usage.
- A residential customer's usage is estimated based on the household’s previous usage for the comparable period. When there is a new owner/occupant at the property, the estimated bill is based on a preset Average Daily Consumption (ADC) of the prior usage for the home.
- Commercial customers' bills are estimated based on the previous Average Daily Consumption (ADC).
If we are unable to obtain an actual meter reading, our Water Department personnel will leave a card at the property requesting that you supply us with an actual reading from the inside meter as soon as possible. The inside meter readings contain 7-digits and should be read left to right, including any stationary zeros painted on the face of the registration unit. (Customers cannot read electronic remotes reader.)
If you prefer, you can provide a reading to the village by e-mail. Please e-mail your reading to firstname.lastname@example.org
How can I give you my meter reading without calling village hall?
If you read you’re inside water meter, e-mail you’re reading to email@example.com you must have your account number available to enter the information in the e-mail.
** If you cannot locate the metering equipment or provide the village a reading, please call us to schedule an appointment for our Water Department personnel to read your meter.
I just moved into/out of a house, condo, or apartment. What do I have to do?
Please contact Village Hall at (845) 782-2600 or e-mail us with the following information:
- The name and address of the settlement attorney/title company or the person receiving the final bill and the name of the new owner or occupant.
- The settlement date or the date you move in or out of the property, we will need the inside 7-digit meter reading. Customers cannot read electronic remote devices.
- If you are unable to read your inside meter/remote reading device, please call us at (845) 782-2600 or e-mail us in advance of your settlement or move-in date to schedule an appointment for our Water Department personnel to read your equipment.
E-mail address: firstname.lastname@example.org
What is the Surcharge Fee?
The village is a non-profit, and a public utility whose rates are set to produce only the revenues needed to support services and operations. The quarterly Account Surcharge Fee defrays the expenses associated with maintaining each account. These include the costs of purchasing new meters; trucking in water when demand exceeds our production of water; purchase and upkeep of generators, etc. These expenses are similar for all customers no matter how much water they use.
I water my garden and lawn in the summer. How will this affect my bills and what are my options?
If you water outside during the summer, be prepared for a higher than normal Average Daily Consumption (ADC) and bill charges. Since the village is under water restriction these activities are prohibited and will cause the village to truck in additional water to meet the additional demand. Residents may use hand-held watering containers (watering cans, buckets, etc.) to water plants, shrubs, flowers, containers, gardens and lawns. Watering is encouraged in the early morning or late at night is best to avoid any possible evaporation. We encouraged everyone to use rain barrels, which collect rainwater and can be used for lawn watering, plant watering, and other garden needs.
Residents may water during the following days:
· Odd-numbered addresses, 7:00 am to 9:00 am or 7:00 pm to 9:00 pm, Tuesday and Thursday ONLY
· Even-numbered addresses, 7:00 am to 9:00 am or 7:00 pm to 9:00 pm, Monday and Wednesday ONLY
What if my bill is really high, but I haven't watered outside?
A bill that is higher than expected, but not due to outside watering, may indicate leaking toilets or pipes. In fact, one leaking toilet can lose as many as three to five gallons each minute, often silently! The three most common toilet leaks are: flapper, siphon tube, and overflow leaks. Luckily, it is easy to test your toilets for leaks. Just put some colored liquid such as dark food coloring into the top of your toilet tank, wait at least 20 minutes, and then check the toilet bowl. If the color has seeped into the bowl, you have a toilet leak. In that case, using the turn off valve, you should turn off the toilet until it is repaired. If you receive an excessively high bill due to a leak or an unexplained reason, please contact our Water Department at 845-783-4622, 8:30 a.m. to 3:30 p.m., weekdays. You can also e-mail us at email@example.com , or write to the address indicated on the bottom of this webpage.
(See also Household Water Usage Chart)
THE VILLAGE DOES NOT REPAIR PLUMBING FIXTURES OR FIX LEAKS. A delay in investigating the reasons for increased consumption at a property can result in a future high bill.
What do I do if I have a billing problem?
Call us at (845) 782–2600 or fax (845)-782-2601 between 9:00 a.m. and 3:00 p.m., Monday through Friday. We will review the account thoroughly to determine whether the charges qualify for an adjustment according to Village’s policies and guidelines. Under some circumstances, we can adjust a bill that is high due a reading error. If, after our review, you are unhappy with the result, you may appeal your case to the "Village Board of Trustees" if the bill is unpaid. If you have paid the disputed charges, you can request a "refund hearing".
Prior to calling the Village’s Water Department, please check the main shut off valve in your residence/business to ensure that it has not been accidentally turned off.
The Village does everything possible not to disconnect our customers' services:
- Residential customers have 30 days to pay their quarterly village bills or initiate a payment arrangement.
- In most cases, cash, money orders, Western Union, and checks are accepted.
- Prior to disconnecting services for non-payment, the village mails a written notice to the property address advising the occupant(s) to pay the outstanding balance within ten days to avoid a service interruption or contact our village clerk at (845) 782-2600, 9:00 a.m. - 3:00 p.m., weekdays, to request a payment arrangement.
However, even with all our efforts to ensure our customer's services are not interrupted, sometimes we have no choice. Ultimately, our water rates can only be maintained if all the water services our customers use are paid.
To ensure proper notification all residents are encouraged to contact the village clerk’s office and update their contact information (home phone number, cell number, and e-mail address).
Our mailing address is:
Village of South Blooming Grove
Attn: Village Clerk
P.O. Box 295
Blooming Grove, New York 10914
Household Water Usage Chart
OUTSIDE WATER ACTIVITIES:
During dry conditions, village residents generally water lawns and gardens more frequently. Also, usage due to washing cars, home maintenance, pools or playing in sprinklers, and general outside activities increases. The Village’s rate (per thousand gallons of water used) increases as the number of gallons used per day increases, i.e. the Average Daily Consumption (ADC). The ADC, and therefore the cost per thousand gallons of water, often increases due to dry conditions and seasonal water usage.
OTHER INDOOR WATER USAGE:
5 - 7 gallons
1½ - 3½ gallons
Shower (water running)
7 - 10 gallons
2 - 4 gallons
Bath (Full tub)
36 - 50 gallons
30 - 40 gallons(conventional)
Laundry Machine (full load)
60 gallons top loader
42 gallons top loader
15 gallons normal load
7½ - 10 gallons normal load
Dish washing by hand
30 gallons tap running
10 - 20 gallons tap running
20 gallons tap running
2 - 5 gallons tap running
10 gallons tap running
2 - 3 gallons tap running
2 gallons tap running
1 - 2 gallons tap running
The rate of consumption for water-saving devices or products varies significantly. Please check the packaging on the plumbing fixture or product you purchase to determine the water efficiency of your merchandise.
AVERAGE CONSUMPTION PER DAY PER PERSON = 70 GALLONS
EVERY DAY INSIDE WATER USAGE:
During hot, dry conditions, general water consumption for bathing, laundry, and overall water usage increases.
ACTIVITY / PER PERSON ONE TIME EACH DAY
30 - 50 GAL.
7 - 10 GAL. PER MINUTE
Disclaimer: This web site and any attachments, statements, and written documentation contain unofficial information for the public use. If you need official communications or official documentation from the Village of South Blooming Grove, you are hereby notified that you have to contact the Village Clerk's office at (845)-782-2600 or fax them at (845)-782-2601. We are sorry for the inconvenience. Thank you.